L70 - Support - Topping audio

    No sound

    · The device did not power on. Check the power supply.

    · Check that the proper input source is selected. Press the button on front panel to switch input channel.

    · Check the output setting.

    · Check the connections for all devices.

    · Insert connection cables all the way in.

    · Check the volume of all devices and whether they are muted.

    Noisy playback

    · Try with other songs.

    · Try to switch to "LIFT" on rear panel.

    · Check to see if the problem is with the source, downstream equipment and cables.

    One channel with noise/no output

    Check to see if the problem is with the source, headphone and cables. You can try swapping the left and right channel connections and try with another headphone.

    Channel imbalance

    Check to see if the problem is with the source, headphone and cables. You can try swapping the left and right channel connections and try with another headphone.

    Remote control not responding

    · Enable remote control function in the setup menu first.

    · Try to insert two fresh AAA batteries.

    · Please aim at the remote control receiver.

    · Bring the remote control close to the device.

    · Use your Android phone's camera to look at the transmitter at the top of the remote, if it doesn't blink when you press the remote button, the remote is defective.

    · If you have more than one Topping device, check that you are using the correct remote control.

    PN Voltage ERR / P Voltage ERR

    Negative and positive voltage abnormal. Disconnect other devices and reboot. If the problem still persists, your unit may be defective. Please contact the store where you purchased it.

    HP DC abnormal

    Amplifier circuit outputs abnormal DC voltage.

    After changing the song or turning down the volume, Unplug and re-plug the power cable and reboot the unit.

    Disconnect other devices and reboot. If the problem still persists, your unit may be defective. Please contact the store where you purchased it.

    Firmware Error

    Please re-flash the correct firmware.

    Topping other firmware

    Please re-flash the correct firmware.

    Unknown file

    Please re-flash the correct firmware.

    No firmware

    Unplug and re-plug the power cable, and then flash the firmware again. Be careful not to disconnect from the computer while flashing the firmware.

    Update failed

    Please re-flash the firmware.

    File size large

    Please re-flash the correct firmware. Try to reboot the computer or use another computer.

    Firmware damage

    Please re-flash the correct firmware.

    r7

    Incorrect firmware. Please try to re-flash the correct firmware.

    If the computer does not recognize the unit, try using another USB port, another USB cable or even another computer.

    Display ”Err“ for 3s

    Firmware upgrade failed. Unplug and re-plug the USB cable, and then flash the firmware again.

    r2/r3

    Negative and positive voltage abnormal. Please update the firmware first.

    · May be caused by high temperature. Turn the power off, wait for the unit to cool down sufficiently, and then turn the power on again. Please place the unit in a place having good ventilation.

    · Probably overloaded. Try turning down the volume and then reboot the unit.

    · Too low load impedance or short-circuit load. Check the connections with the speaker.

    · Disconnect other devices and reboot. If the problem still persists, your unit may be defective. Please contact the store where you purchased it.

    r5

    Amplifier circuit outputs abnormal DC voltage.

    · Turn down the volume of this unit, turn it off and let it cool down for 1 minute before restarting it.

    · Disconnect other devices, turn this unit off and cool it down for 1 minute and then restart it. If the problem still persists, your unit may be defective. Please contact the store where you purchased it.

    The usage of the USB port

    For firmware upgrade only.