L50 - Support - Topping audio

    Can't be turned on

    · Check the power connection.

    · Try with another AC15V power adapter.

    · Try with another power outlet.

    No sound

    · The device did not power on. Check the power supply.

    · Check that the proper input source is selected.

    · The rear panel outputs are input passthrough when the unit is off and are off when the unit is on.

    · Check the connections for all devices.

    · Insert connection cables all the way in.

    · Check the volume of all devices and whether they are muted.

    Noisy playback

    · Try with other songs.

    · If the noise disappears after disconnecting RCA cables, the noise may be coming from upstream devices or caused by a ground loop. You could try the fully balanced connection.

    · Check to see if the problem is with the source, downstream equipment and cables.

    One channel with noise/no output

    · Check to see if the problem is with the source, headphone and cables. You can try swapping the left and right channel connections and try with another headphone.

    Channel imbalance

    · Check to see if the problem is with the source, headphone and cables. You can try swapping the left and right channel connections and try with another headphone.

    1/2/3/5 Blinks, Pause 1s (Repeat)

    · May be abnormal power supply. Check if the power supply is AC15V.

    · Disconnect other devices and reboot. If the problem still persists, your unit may be defective. Please contact the store where you purchased it.

    4 Blinks, Pause 1s (Repeat)

    · May be abnormal power supply. Check if the power supply is AC15V.

    · Amplifier circuit may output abnormal DC voltage. After changing the song or turning down the volume, unplug and re-plug the power cable and reboot the unit.

    · Try other TRS cables.

    · Disconnect other devices and reboot. If the problem still persists, your unit may be defective. Please contact the store where you purchased it.

    The usage of the USB port

    · For firmware upgrade only.