B100 - Support - Topping audio

    Can't be turned on

    · Check the power adapter. Only connect the power adapter to a power outlet, not to the unit. If the LED on the adapter blinks or does not light up, the adapter is defective.

    · Check the power connection.

    No sound

    · The device did not power on. Check LED and the power connection.

    · Check that the proper input source is selected in the rear panel.

    · Check the connections for all devices.

    · Insert connection cables all the way in.

    · Check the volume of all devices.

     

    Abnormal sound

    · One channel’s positive output and negative output mayb be reversed, please check and correct it.

    · The cables may not be connected correctly, check and reconnect them.

    · Probably overloaded. Try turning down the volume of the source or turning down the gain on the B100.

    · Check to see if the problem is with the source, downstream equipment and cables.

    Fault code

    The indicator blinks A times, after an interval of 1 second, it blinks B times, and after 2 seconds, it blinks again in a cycle. Please determine the A and B values based on the B100 flashing light and find the appropriate treatment below.

    A = 2, B = 2 or A = 2, B = 3

    Firmware is abnormal. Unplug the power cable and plug in the USB-C to the FW port on the rear panel to re-upgrade.

    A = 1, B = 1 or A = 1, B = 2

    Negative and positive voltage abnormal

    · Check the power adapter. Only connect the power adapter to a power outlet, not to the unit. If the LED on the adapter blinks or does not light up, the adapter is   defective.

    · Check the power connection.

    · If the problem still persists after disconnecting the other devices and restarting it, the unit may be defective. Please contact the store where you purchased it.

    A = 1,B = 3

    Amplifier circuit outputs abnormal DC voltage

    · After changing the song, turning down the source volume and turning down the gain of the unit, unplug and re-plug the power cable and reboot the unit.

    · If the problem still persists after disconnecting the other devices and restarting it, the unit may be defective. Please contact the store where you purchased it.

    A = 1,B = 4

    The protection circuit has been activated due to a rise in temperature within this unit. Reboot B100 after the unit cools down. Please put the unit in a place having good ventilation.

    A = 1,B = 5

    Too low load impedance or short-circuit load

    · Check if the output is short-circuited, the load impedance is too low or the load is short-circuited.

    · After changing the song, turning down the source volume and turning down the gain of the unit, unplug and re-plug the power cable and reboot the unit.

    · Check if the speaker cables are connected in place. (Note: when connecting the speaker cables, there can be no bare leakage of copper wire touching the metal   enclosure.)

    · Check if you have followed the connections as per our instructions in user manual.

    · Check if the speaker cables are defective, try with other cables.

    · Check if the speakers are defective.

    · If the problem still persists after disconnecting the other devices and restarting it, the unit may be defective. Please contact the store where you purchased it.

    The usage of the USB port

    For firmware upgrade only.