A70 Pro - Support - Topping audio

    Can't be turned on

    · Check the power connection.

    · Check if the rear panel power switch is in the ON position.

    · Try with another power cable.

    · Try with another power outlet.

    No sound

    · The device did not power on. Check the power supply.

    · Check that the proper input source is selected. Press the  button on front panel to switch input channel.

    · Check the output setting.

    · Check the connections for all devices.

    · Insert connection cables all the way in.

    · Check the volume of all devices and whether they are muted.

    Noisy playback

    · Try with other songs.

    · Try to switch to "LIFT" on rear panel.

    · Check to see if the problem is with the source, downstream equipment and cables.

    One channel with noise/no output

    Check to see if the problem is with the source, downstream equipment and cables. You can try swapping the left and right channel connections.

    Channel imbalance

    Check to see if the problem is with the source, downstream equipment and cables. You can try swapping the left and right channel connections.

    Remote control not responding

    · Enable remote control function in the setup menu first.

    · Try to insert two fresh AAA batteries.

    · Please aim at the remote control receiver.

    · Bring the remote control close to the device.

    · Use your Android phone's camera to look at the transmitter at the top of the remote, if it doesn't blink when you press the remote button, the remote is defective.

    · If you have more than one Topping device, check that you are using the correct remote control.

    PN Voltage ERR / P Voltage ERR

    Negative and positive voltage abnormal. Disconnect other devices and reboot. If the problem still persists, your unit may be defective. Please contact the store where you purchased it.

    HP DC abnormal

    Amplifier circuit outputs abnormal DC voltage.

    After changing the song or turning down the volume, Unplug and re-plug the power cable and reboot the unit.

    Disconnect other devices and reboot. If the problem still persists, your unit may be defective. Please contact the store where you purchased it.

    Firmware Error

    Please re-flash the correct firmware.

    Topping other firmware

    Please re-flash the correct firmware.

    Unknown file

    Please re-flash the correct firmware.

    No firmware

    Unplug and re-plug the power cable, and then flash the firmware again. Be careful not to disconnect from the computer while flashing the firmware.

    Update failed

    Please re-flash the firmware.

    File size large

    Please re-flash the correct firmware. Try to reboot the computer or use another computer.

    Firmware damage

    Please re-flash the correct firmware.

    The usage of the USB port

    For firmware upgrade only.